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Claims Management

Old Glory believes that a strong claims management program is the key to lowering claims costs. Because of the claims staff's extensive experience, they understand that long-term savings come from managing the total cost of risk. The claims professional's primary objective is to provide caring and responsive answers to injured employee and employer questions, provide early medical treatment and return the employee to work as soon as medically possible.

Experienced claims supervisors monitor each claim to ensure that everything possible is done to control the cost associated with the claim; action plans are put in place and 3-point contact is made within 48-hours. Supervisors are not assigned claims, which allows their attention to be focused on the direction of claims representatives.

Our claims approach provides:

  • Rapid response
  • Early intervention
  • Efficient coordination
  • Monitoring care
  • Rapid claim closure
  • Superior adjuster service
  • Customized claims approach

We utilize physicians specializing in workers’ compensation injuries to ensure the best possible care for injured employees. Receiving specialized medical treatment aids in a quicker recovery and can help get the employee back to work sooner.

Return to work (RTW) programs facilitate a safe and prompt return to work of the injured employee whereby both the employee and the employer benefit. The primary goal of the program is to accommodate injured workers, identify and/or modify jobs to meet their capabilities and return them to productive status as quickly as possible. RTW creates a positive experience for employees and substantially reduces your overall claims cost and operating expenses.

HealtheInnovations, an affiliate company, achieves the maximum savings for each and every client. The treatment plan and medical bill reviews are conducted by skilled professionals who possess the knowledge and resources to reduce the total cost of the claim.